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10 Cheap and Easy Things a Small Builder Can Do for a Better Customer Experience

There are three tiers of building contractors at the SME scale and what separates them is not their knowledge of building technology or project management, but the customer experience they deliver.   I have met a lot of small scale builders with incredible integrity and technical skills who, unfortunately, leave clients with a negative impression, even when their buildings have been completed successfully. I have written this article to share ten easy, low cost changes which I have seen create a big positive impression on our clients. I hope this information will help smaller builders win better work and ultimately provide a better, less stressful experience for their customers.  ...