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It’s Time to Focus on The Customer Experience of Home Renovation

Our new assessment process for selecting building contractors should reward the companies who can provide a great service to our clients, and our accompanying articles discuss the standards that are now required from our colleagues in construction. We have also detailed the easiest and most efficient ways we’ve seen for builders to help us improve the customer experience.  Creating a Seamless Professional Service As architects, we are responsible for smoothing out our clients’ experience of procuring building work but despite our efforts, not every project runs smoothly. The construction industry was broken for nearly a decade after 2008, and looks set for a another decade of momentous, continuous change. Customer...

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10 Cheap and Easy Things a Small Builder Can Do for a Better Customer Experience

There are three tiers of building contractors at the SME scale and what separates them is not their knowledge of building technology or project management, but the customer experience they deliver.   I have met a lot of small scale builders with incredible integrity and technical skills who, unfortunately, leave clients with a negative impression, even when their buildings have been completed successfully. I have written this article to share ten easy, low cost changes which I have seen create a big positive impression on our clients. I hope this information will help smaller builders win better work and ultimately provide a better, less stressful experience for their customers.  ...